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About the ITS Helpdesk

• Getting assistance
• How do I get a new computer?
• Technology refresh
• Purchasing technology
• Recycle old hardware
• HEOA Copyright notification
• ITS Policies and Forms (must be logged into CentreNet)

Centre Password

• Change my password
• Reset my password
• Forgotten password
• Password and account recovery
• Adding security questions
• Change my recovery options
• Setting password for first time users

CentreNet

Classroom Technology

• Classroom Tech Tips
• Lockdown Browser
• Interactive Classroom Technologies
• Specialized Software

Connect to

• Wireless network
  • Centre
  • Eduroam
  • Centre Public WIFI

• Virtual Private Network (VPN)

• Register my devices to the network
  • Register my device
  • Register my console

• Printing
  • User Papercut web print
  • Adding a printer: Windows
  • Adding a printer: Mac
  • Scan to OneDrive on campus printers
  • Print by Email
  • Issues after password change (Windows)
  • Hold for authentication error (Mac)

• Wireless meeting rooms
  • Instructions on using Airtame
  • Download Airtame
    
    
  • Instructions on using ClickShare
  • Download Clickshare
    
    
  • Instructions on using Solstice
  • Download Solstice

• Phones
  • Voicemail
  • System Greetings
  • Personal Greetings
  • Forwarding Calls
  • Reset Voicemail Pin
  • Phone Guides

Create

• Create a survey
  • Qualtrics
    
    
• Create a website
  • Choosing the right platform for your content
  • Creating posts and pages in CampusPress
    
    
• Create videos for lecture capturing
  • Panopto
    
    
• Create and edit images (Photoshop alternatives)

• Create and edit PDF files

Email

• Microsoft Outlook
  • Email
    • Setup on mobile devices
  • Calendar
  • Meetings
  • Resources
    • Email Termination Policy

• Lockbox

• ProofPoint/Spamfilter
  • Managing quarantine emails
  • Managing spam and junk email

• Report suspicious email

• Centre Mailing lists

Microsoft Office

• Uninstall Office

• Install Office

• Office 365

• Microsoft Teams
  • Resources for Using Teams
    • Microsoft Teams in the Classroom
  • Additional Features of Teams

• Outlook

• Excel

• Windows

• More Resources

Moodle

• What is Moodle?
• Moodle Spaces
• Moodle Archive
• Moodle Help
• Turnitin

Share Data & Files

• Share files in OneDrive & Office 365
• Sharing with a group
• Share files by email
• Share calendars in Outlook

Tech Tips

Training and Instruction

• Security Awareness training